NooviChat NooviFlow

NooviChat NooviFlow

NooviChat API Reference

Referencia completa da API NooviChat — 131 endpoints para customer engagement, conversas, pipeline de vendas, follow-ups, lead scoring e integracao WhatsApp.

Visao Geral

Base URL

https://chat.seudominio.com

Versao

v1.1.0OpenAPI 3.0.4

Autenticacao

Todas as requisicoes requerem o header api_access_token com seu token de acesso.

Ver guia completo de autenticacao

Platform API

Gerenciamento de contas, usuarios e configuracoes da plataforma.

/platform/api/v1/accounts

Criar uma conta

/platform/api/v1/accounts/{id}

Obter detalhes da conta

/platform/api/v1/accounts/{id}

Atualizar conta

/platform/api/v1/accounts/{id}

Deletar conta

Conversas

Gerenciar conversas com clientes em todos os canais.

/api/v1/accounts/{id}/conversations

Listar conversas

/api/v1/accounts/{id}/conversations

Criar conversa

/api/v1/accounts/{id}/conversations/{conv_id}

Obter conversa

/api/v1/accounts/{id}/conversations/{conv_id}/toggle_status

Alterar status

Mensagens

Enviar e receber mensagens nas conversas.

/api/v1/accounts/{id}/conversations/{conv_id}/messages

Listar mensagens

/api/v1/accounts/{id}/conversations/{conv_id}/messages

Enviar mensagem

/api/v1/accounts/{id}/conversations/{conv_id}/messages/{msg_id}

Deletar mensagem

Contatos

CRUD de contatos e sincronizacao com CRM.

/api/v1/accounts/{id}/contacts

Listar contatos

/api/v1/accounts/{id}/contacts

Criar contato

/api/v1/accounts/{id}/contacts/{contact_id}

Obter contato

/api/v1/accounts/{id}/contacts/{contact_id}

Atualizar contato

Caixas de Entrada

Gerenciar canais de atendimento (WhatsApp, email, web).

/api/v1/accounts/{id}/inboxes

Listar inboxes

/api/v1/accounts/{id}/inboxes

Criar inbox

/api/v1/accounts/{id}/inboxes/{inbox_id}

Atualizar inbox

Equipes e Agentes

Gerenciar equipes de atendimento e agentes.

/api/v1/accounts/{id}/teams

Listar equipes

/api/v1/accounts/{id}/teams

Criar equipe

/api/v1/accounts/{id}/agents

Listar agentes

Automacoes

Regras de automacao, bots e respostas automaticas.

/api/v1/accounts/{id}/automation_rules

Listar regras de automacao

/api/v1/accounts/{id}/automation_rules

Criar regra

Webhooks

Configurar notificacoes de eventos via HTTP.

/api/v1/accounts/{id}/webhooks

Listar webhooks

/api/v1/accounts/{id}/webhooks

Criar webhook

/api/v1/accounts/{id}/webhooks/{webhook_id}

Atualizar webhook

/api/v1/accounts/{id}/webhooks/{webhook_id}

Deletar webhook

Relatorios

Metricas e relatorios de atendimento.

/api/v2/accounts/{id}/reports/agents

Relatorio de agentes

/api/v2/accounts/{id}/reports/conversations

Relatorio de conversas

Pipeline (CRM)

Pipeline de vendas com estagios, cards (deals), automacoes e lead scoring.

/api/v1/accounts/{id}/pipelines

Listar pipelines

/api/v1/accounts/{id}/pipeline_cards

Criar card (deal)

/api/v1/accounts/{id}/pipeline_cards/{card_id}/move_to_stage

Mover card

/api/v1/accounts/{id}/pipeline/cards/{card_id}/deal_status/mark_won

Marcar como ganho

Follow-ups

Acompanhamento automatico de conversas com templates e automacoes.

/api/v1/accounts/{id}/conversations/{conv_id}/follow-ups

Listar follow-ups

/api/v1/accounts/{id}/conversations/{conv_id}/follow-ups

Criar follow-up

/api/v1/accounts/{id}/follow-up-templates

Listar templates

/api/v1/accounts/{id}/follow-up-automations

Criar automacao

Atividades

Tarefas e atividades do pipeline: ligacoes, reunioes, emails.

/api/v1/accounts/{id}/pipeline/activities

Listar atividades

/api/v1/accounts/{id}/pipeline/activities

Criar atividade

/api/v1/accounts/{id}/pipeline/activities/{act_id}/complete

Concluir atividade

Lead Scoring

Pontuacao automatica de leads com regras e analytics.

/api/v1/accounts/{id}/lead_score_rules

Listar regras

/api/v1/accounts/{id}/lead_score_rules

Criar regra

/api/v1/accounts/{id}/pipeline_cards/{card_id}/recalculate_score

Recalcular score

Pipeline Analytics

Dashboard, win rate, velocidade de vendas e performance da equipe.

/api/v1/accounts/{id}/pipeline/analytics/dashboard

Dashboard completo

/api/v1/accounts/{id}/pipeline/analytics/win_rate

Win rate

/api/v1/accounts/{id}/pipeline/analytics/sales_velocity

Velocidade de vendas

Campanhas

Campanhas de marketing e broadcast via WhatsApp e outros canais.

/api/v1/accounts/{id}/campaigns

Listar campanhas

/api/v1/accounts/{id}/campaigns

Criar campanha

SLA

Politicas de nivel de servico e monitoramento de conformidade.

/api/v1/accounts/{id}/sla_policies

Listar politicas SLA

/api/v1/accounts/{id}/sla_policies

Criar politica

/api/v1/accounts/{id}/applied_slas/metrics

Metricas SLA

WAHA

Integracao WhatsApp self-hosted: sessoes, QR code e configuracoes.

/api/v1/accounts/{id}/waha/{inbox_id}/status

Status da sessao

/api/v1/accounts/{id}/waha/{inbox_id}/refresh_qr

Gerar QR code

/api/v1/accounts/{id}/waha/{inbox_id}/reconnect

Reconectar